Frequently Asked Questions
Commonly asked questions - if still have a question please give us a call.
We are keen to hear your questions. Ask away, if you have a question most likely others maybe thinking the same – this will help us to further develop our FAQ section.
Q:
Is everything in your butcher shop really 100% gluten free?
Yes. Every product we sell is 100% gluten free, including all meats, sausages, marinades, rubs, and ready‑to‑cook items. Our entire facility is dedicated to gluten‑free production, ensuring a safe environment for coeliacs. To further validate this we are accredited with Coeliac Australia.
Q:
Are your sausages and value‑added products gluten free?
Absolutely. All sausages, burgers, schnitzels (with gluten‑free crumb), marinades, and meal packs are made using verified gluten‑free ingredients.
Q:
Do you have any gluten on-site at all?
No. We do not bring gluten-containing ingredients into the shop. This eliminates cross‑contamination risks and keeps our workspace completely gluten free.
Q:
Are your products safe for people with coeliac disease?
Yes. Because we operate a dedicated gluten‑free facility, our products are suitable for customers with coeliac disease and those with severe gluten sensitivity.
Q:
How do you prevent cross‑contamination?
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No gluten-containing ingredients on-site
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Dedicated equipment and preparation areas
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Strict cleaning and sanitation procedures
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Verified gluten‑free suppliers
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Staff trained in gluten‑free handling, food safety and handling (Health & Hygiene)
Q:
Do you offer other allergen‑friendly options?
Yes, Many of our products are naturally free from dairy, soy, nuts, and other common allergens. If you have specific dietary needs, our team can guide you to suitable options.
Q:
Can I order custom gluten‑free sausages or special cuts?
Yes. We offer a variety of many sausages, marinades, and bulk orders depending on availability. Contact us in advance to discuss your request.
Q:
Where do you source your meat?
We work with trusted local suppliers and can provide information about the origin of our meats, including free‑range, grass‑fed, and organic options.
Q:
Do you offer delivery or online ordering?
No, we are unable to deliver, but if you call and place an order we will have it ready for you to collect. Call us for details.
Q:
Can your products be frozen?
Yes. Our meats and gluten‑free sausages freeze very well. We can also package items specifically for freezing upon request.
We also have a variety of products already frozen such as dim sims, pizza, pies, fish, chips, arancini balls. These products are on display in our shop in a dedicated freezer.
Q:
Do you have Cryovac options?
Yes, if you are traveling within Australia, we are able to Cryovac your meat. By doing this it will take the air out of the bag and will prolong the life of the meat. Additional costs may apply in doing this service, please ask.
Q:
Loyalty program – how does it work?
Every spend over $30 will be eligible for a Top Paddock click, when you reach 5 continuous clicks you are eligible for $10 free meat off your next purchase over $30. Join today and be one of our Top Paddock Meat & More members. No joining costs.